Lyft’s “friendly” image has been tarnished recently, with security concerns pestering ride-hailing app users.
To take on the troubles on the road for passengers, Lyft introduced 3 new safety and security features Tuesday, including a 911 switch for motorcyclists (as well as vehicle drivers) in the application. Calls for these types of devices have been growing louder in recent months as more occurrences accumulate and Lyft’s obsolete safety system is exposed.
The emergency situation service button now comes up in both the cyclist as well as vehicle driver applications starting Tuesday with info about present area and automobile info to inform emergency situation dispatchers information in a required situation.
Various other enhancements to Lyft’s safety line-up include what it’s calling “Smart Journey Check-In.” The service will flag trips with long delays or various other unusual behaviors. A Lyft check-in box will pop up asking if whatever’s OK. You can comply with up from there if something is incorrect, or continue.
A last component is centered even more around chauffeurs. This fall, all Lyft motorists will have to take an area security education course via anti-sexual physical violence group RAINN. For bikers, they must accept Lyft area standards. Lawbreakers deal with removal or a community safety and security training.
The trouble is, this has taken too long. Uber re-prioritized safety throughout 2018 over and over with the 911 switch, its own RideCheck function where it notified cyclists and also vehicle drivers regarding believed collisions or unusual flights, as well as other safety plan changes. Lyft hung back with its baseline plans as well as an unattainable essential response hotline you had to appreciate call for 24-hour aid.
Motorcyclists that did experience harassment, attack, and other abuse claim mediocre reactions from the ride-hailing business. One woman that claimed she was pestered previously this year said she was initially supplied Lyft credit. A legal action submitted earlier this month in behalf of 14 women who were apparently sexually abused by drivers affirms Lyft has a trouble with dealing with bad chauffeurs.
Lyft’s restraint to include these functions perversely shows its positive outlook. Including neighborhood safety and security training as well as simple accessibility to 911 recognizes the dark side of ride-hailing– something Lyft is keenly knowledgeable about, yet has been determined to believe didn’t extensively impact its area. No longer. Way too many bad situations have boiled over.
The good news is this isn’t a “inadequate, too late” situation, but much more “far better late than never.” These attributes will enhance ride safety and security moving forward, similar to we have actually seen on the Uber application.